Returns & Refunds Policy

Effective Date: 01/06/2025

This Returns and Refunds Policy (“Policy”) governs all bookings and services provided by The Chiltern WorkSpace (“we,” “us,” or “our”). By making any booking or purchasing any service from The Chiltern WorkSpace, you (“Client” or “you”) agree to be bound by this Policy.

1. Non-Refundable Nature of Bookings and Payments

All bookings and payments made for services at The Chiltern WorkSpace are strictly final and non-refundable. Upon confirmation of any booking or commencement of service provision, no cancellations, refunds, or returns shall be permitted except as expressly provided herein.

2. Cancellation and Rescheduling

Clients wishing to cancel or reschedule a booking must provide a minimum of 24 hours’ prior written notice delivered to The Chiltern WorkSpace via email or other agreed communication channels.

Any cancellation or rescheduling notice received less than 24 hours before the scheduled booking shall be deemed a no-show, and the Client shall remain liable for the full amount payable in respect of the booking. No refund or credit shall be granted for such no-shows.

Rescheduling is subject to availability and at the sole discretion of The Chiltern WorkSpace. Failure to attend a booking without prior confirmation of rescheduling shall result in forfeiture of the booking fee without refund or credit.

3. Monthly and Long-Term Passes

Monthly and other long-term passes, including but not limited to workspace subscriptions and virtual office services, shall be non-refundable and non-transferable once the relevant billing cycle has commenced.

No pro-rata refunds or credits shall be issued for any unused portion of such passes, including early termination.

Clients must provide written notice of termination or cancellation at least 14 days prior to the renewal date to prevent automatic renewal charges. Failure to provide such notice shall result in automatic renewal and corresponding charges.

4. Service Interruptions

The Chiltern WorkSpace shall not be liable for any interruption, suspension, or termination of services due to causes beyond its reasonable control, including but not limited to acts of God, force majeure events, power failures, or emergency maintenance.

In such cases, The Chiltern WorkSpace may, at its sole discretion, offer alternative dates or credits; however, no refunds shall be issued.

5. Equipment and Facility Deficiencies

Clients are required to promptly report any defects or deficiencies in equipment or facilities to The Chiltern WorkSpace management.

The Chiltern WorkSpace shall use reasonable endeavours to remedy any substantiated issues promptly. Refunds or credits will only be considered where The Chiltern WorkSpace is solely responsible for the unresolved failure to provide agreed services.

6. Payment Disputes and Chargebacks

Any disputes regarding payments must be notified to The Chiltern WorkSpace within 7 days from the date of the transaction.

Clients are expressly prohibited from initiating chargebacks or payment reversals without prior communication and resolution efforts. Unauthorised chargebacks may result in legal proceedings to recover all outstanding amounts, including associated costs.

7. Amendments

The Chiltern WorkSpace reserves the right to modify or update this Policy at any time without prior notice. Clients are responsible for reviewing the most current version of this Policy at the time of booking or service usage.

8. Contact Information

For all matters relating to cancellations, refunds, or disputes, please contact:
Email: support@chilternworkspace.co.uk
Phone: 01494-417903

By confirming a booking or utilizing services from The Chiltern WorkSpace, you acknowledge that you have read, understood, and agreed to be bound by this Returns and Refunds Policy.