Chiltern WorkSpace – Terms and Conditions of Use

Effective Date: 01/06/2025
Last Updated: 01/07/2025

By accessing or using the services, facilities, or booking systems of Chiltern WorkSpace, you agree to comply with and be legally bound by the following Terms and Conditions. If you do not agree to these terms, you may not use our services.

1. Definitions

• "We", "Us", "Our": Refers to Chiltern WorkSpace and its owners/operators.

• "You", "Your", "Client", "Customer": Refers to the person or entity using our services.

• "Services": Refers to all facilities and services offered by Chiltern WorkSpace including but not limited to workspace hire, meeting rooms, hot desks, business services, and associated bookings.

2. Booking Policy

• All bookings must be made through our approved booking platform, email confirmation, or in writing.

• A minimum of 24 hours’ notice is required for all bookings.

• Payment must be received in full at the time of booking unless otherwise agreed in writing.

• Bookings are non-transferable without written permission.

• Use of space must strictly adhere to the purpose stated during the booking.

3. Cancellation & Refund Policy

• Cancellations made more than 24 hours before the start time will be eligible for a credit note or rescheduling, subject to availability.

• Cancellations made less than 24 hours before the start time are non-refundable.

• No refunds will be issued for no-shows.

• Any refunds granted are entirely at our discretion and will be processed within 14 business days.

• Refunds will exclude transaction and administrative fees.

4. Use of Workspace

• You must conduct yourself in a professional manner at all times.

• Damage to property, equipment, or furnishings will be charged to the responsible party at full replacement cost.

• The space must be left clean and tidy. Additional cleaning fees may be applied where applicable.

• We do not permit illegal activities, offensive behaviour, or any conduct that disturbs other clients.

• You are responsible for any guests or employees accompanying you.

5. Add-On Services

Chiltern WorkSpace offers optional paid add-on services including:

• Printing and mail handling

• International business support

• Business start-up services

• Technology rentals (e.g., monitors, projectors)

• Administrative and back-office support

• Virtual office services

All add-ons are billed separately and must be requested in advance.

6. Technology Use

• Use of our Wi-Fi or tech equipment is at your own risk.

• You must not engage in activities that compromise the security or functionality of our network.

• We reserve the right to suspend or revoke access for misuse or policy violations.

7. Liability Disclaimer

• We are not liable for any loss, theft, damage, or disruption to your property, data, or business.

• You agree to indemnify and hold Chiltern WorkSpace harmless from any claims or demands, including legal fees, arising from your use of the services.

• We are not responsible for technical issues, force majeure events, or third-party service disruptions.

8. Privacy & Data

Please refer to our [Privacy Policy] and [Cookie Policy] for how your data is handled. Your data will never be shared without lawful basis.

9. Changes to Terms

We reserve the right to amend these terms at any time. Updates will be posted on our website. Continued use of services constitutes acceptance of updated terms.

10. Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.

11. Contact

If you have any questions regarding these Terms, please contact:

Chiltern WorkSpace
5 Chiltern Business Centre
63-65 Woodside Road
Amersham, HP6 6AA
Email: [Insert Email]
Phone: [Insert Phone]